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Technical Support Analyst

Montgomery, AL 36109

Posted: 09/01/2018 Industry: Administrative Pay Rate: $12.00-$15.00

We have an immediate need for a Technical Support Analyst for a company located in Montgomery. The Technical Support Analyst will be responsible for giving aid to customers by assisting in solving and diagnosing product problems.


The Technical Support Analyst will have:

  • Working knowledge of technical product specifications and water heater fundamentals
  • Provide verbal and written technical assistance to customers
  • Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.
  • Excellent communications skills (written, oral, etc.)
  • Customer service related experience in a call center providing technical support
  • Explain and interpret warranties to customers as they apply to products

The Technical Support Analyst must have:

  • Ability to read, write, and comprehend technical instructions
  • Basic Computer Skills (Microsoft Word & Excel)
  • Field experience servicing either electric or gas appliances
  • Strong Customer Service Skills


All offers of employment are contingent on a background check and drug test


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