Insurance Customer Service Representative

We are searching for an experienced Insurance Customer Service Representative for an insurance office located in Prattville, Al. The Insurance Customer Service Representative will be responsible for answering customer queries, processing payments, and providing potential customers with detailed information about insurance products.

What You’ll Do:

• Answer calls and respond to customer concerns
• Access customer accounts, policy, and billing schedules
• Provide customer with detailed information about policies and products
• Forwarding customers to sales agents when a policy needs to be initiated
• Record customer interactions reports
• Manage the customer inquiry database
• Other duties as assigned

What You’ll Need:

• High School Diploma or GED
• Friendly and professional demeanor
• Excellent communication and interpersonal skills
• Computer skills and knowledge of database software
• Advanced knowledge of telephone and call-forwarding systems
• Ability to remain calm in stressful situations
• Ability to learn and explain detailed policy concepts in a simple way
• MUST become P&C Insurance Licensed within 6 months of employment

The pay rate for the Insurance Customer Service Representative is $15/hour depending on experience and skill sets.

All offers of employment will be contingent upon background check and drug screening.

By applying for this position, you are confirming that the information you are providing is true and correct. You understand that the information you are providing will be sent to WorkForce Walker Personnel “Company” for the purpose of consideration for employment, but that Company has made no commitment (formal or otherwise) of employment to you at this time. By completing this application, you are authorizing Company to contact companies, schools, and persons named on this application, for the purposes of evaluation as a candidate for employment. You understand that providing false statements or answers, or purposefully omitting information, may result in a rejection of your application for employment, or actions up to and including immediate dismissal. It is the policy of Company to provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, sex, age, national origin, marital status, disability, or any other legally protected status. No answer obtained from questions asked on this job posting will be used for any discriminatory purpose. By submitting this application, you authorize the Company to collect, use, store, etc., your personal information, to include texts and calls to your cell phone number, for employment related purposes.