Client Services Team Lead

We are searching for a Client Services Team Lead for a manufacturing plant located in Prattville, Al. The Client Services Team Lead will assist the Customer Service Manager with the daily activities and coordination of the department. This position is a working Team Lead position which is still responsible for the daily Customer Service Representative requirements. The role is responsible for supplying team support within the Customer Service Department to foster accuracy and excellence in providing the highest level and quality of service to the company’s external and internal customers.

 What You’ll Do:

• Process customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; printing, and confirming and filing orders.
• Review customer inquiries and uses job knowledge to address situations to best meet the needs of the customer and the Company.
• Assist with departmental processes to coordinate tasks and to verify tasks are completed.
• Communicate issues within department to the Customer Service Manager.
• Assist the Customer Service Manager with daily reporting functions.
• Attend meetings as needed. Act as a proxy for the Customer Service Manager in meetings as required.
• Assist with training new and current employees with processes, policies, and procedures.
• Work with interdepartmental personnel to ensure customers can be adequately serviced.
• Drive continuous improvement for the department.
• Work in a safe manner and immediately report safety concerns to the manager.
• Attends all Company safety training.
• Report any work-related injuries or illness to the manager immediately and prior to the end of the scheduled shift.

What You’ll Need:

• Proficiency in AX or D365 preferred.
• Must be able to learn and navigate ERP and customer management systems to enter orders, credit rebills, check inventory, etc.
• Strong computer skills. Proficient with MS Word, Excel, PowerPoint, Teams, and Outlook.
• Able to effectively use printers, copying machine, fax machine, and telephone headsets.
• Able to read, write, and perform basic math skills such as counting, addition, subtraction, multiplication, division.
• Fluent in speaking, reading, and writing in English.
• Strong time management skills.
• High School diploma or equivalent required.
• At least two years of Customer Service or equivalent experience.
• Supervisory and/or Team Lead experience strongly preferred.
• A combination of years of experience, advanced education, and industry-specific training and experience may be considered in lieu of the minimum requirement.

The pay range for the Client Services Team Lead is $40k-$50/annually depending for skill sets and experience.

By applying for this position, you are confirming that the information you are providing is true and correct. You understand that the information you are providing will be sent to WorkForce Walker Personnel “Company” for the purpose of consideration for employment, but that Company has made no commitment (formal or otherwise) of employment to you at this time. By completing this application, you are authorizing Company to contact companies, schools, and persons named on this application, for the purposes of evaluation as a candidate for employment. You understand that providing false statements or answers, or purposefully omitting information, may result in a rejection of your application for employment, or actions up to and including immediate dismissal. It is the policy of Company to provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, sex, age, national origin, marital status, disability, or any other legally protected status. No answer obtained from questions asked on this job posting will be used for any discriminatory purpose. If employed by Company, you agree to comply with all rules, regulations, instructions, and policies set forth and/or communicated by Company, as evidence in the Employee Handbook or any other applicable documentation. You will hold Company harmless from any claims including, but not limited to, personal injury or illness as a result of providing false or misleading information on this application. By submitting this application, you authorize Company to collect, use, store, etc., your personal information, to include texts and calls to your cell phone number, for employment related purposes.